This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on this website (“Website”) to you.
INFORMATION ABOUT US
This Website is owned and operated by ELLOMEH INVESTMENTS FZC LLC a company registered in UAE (“We” or “Us” as the case may be). For the purposes of these Terms & Conditions, the terms “We” and “Us” refer to ELLOMEH INVESTMENTS FZC LLC or to one of its affiliated companies in your territory of residence. When you purchase Products from our Website, you will be entering into a contract with either ELLOMEH INVESTMENTS FZC LLC or its relevant affiliated company in your territory of residence. WEBSITE TERMS AND CONDITIONS These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated – any new terms will automatically be effective when they are published on this Website.
WE RESERVE THE RIGHT TO:
Amend our Terms & Conditions.
Refuse any user access to our website.
Terminate user accounts. Modify or withdraw (temporarily or permanently) this Website without notice; or Cancel customer orders at our discretion.
REGISTRATION
You may register as a customer of the Website and as part of the registration process you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We would be storing your information to be able to make your experience with our brand better.
INTELLECTUAL PROPERTY
All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in Us or, where relevant, our franchisors/licensors. You are permitted to use this material only as expressly authorised by Us or our franchisors/licensors. You may not extract and/or utilise the whole or any part the Website without our express written consent.
The brand names and logos indicated on our Website and all related emails are owned either by Us or by our franchisors/licensors in the territories in which we operate. We may provide the functionality to allow customers to provide Product ratings and reviews (“User Content”) in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate and that you are the sole author. We do not necessarily review User Content prior to it being posting and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content which in our sole opinion is deemed to be incorrect, offensive, illegal or otherwise unacceptable. User Content which provides negative reviews of Products will generally be deemed acceptable when objective, not otherwise in breach of these Terms & Conditions and posted by a verified customer.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the Website, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).
Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions. Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
1. Company Information
This website is operated by:
Company Name: Serina Cosmetics
Business Activity: Cosmetics Retail / E-commerce
Business License Authority: Ajman Media City Freezone
Business Address: Dubai United Arab Emirates
Email: info@serinacosmetics.com
Phone: +971555528172
2. Eligibility to Use the Website:
By placing an order through this website, you confirm that:
• You are at least 18 years old, or
• You are using the website with the supervision of a legal guardian.
We reserve the right to refuse service to any user who violates these terms.
3. Product Information & Cosmetic Disclaimer
All cosmetic products sold on our website are intended for external use only. Customers are responsible for:
• Reviewing product ingredients
• Conducting patch tests before use
• Ensuring the product is suitable for their skin type
We are not liable for allergic reactions or misuse of products. Product packaging and ingredients may vary depending on manufacturer updates.
4. Pricing & Payment
All prices displayed on the website are listed in AED (United Arab Emirates Dirham) unless otherwise stated.Prices may change without notice. We accept payments via:
• Credit/Debit Card
• Online Payment Gateways
• Cash on Delivery (UAE only)
Payments are processed securely through certified payment providers. Orders may be cancelled if:
• Payment is not authorized
• Pricing errors occur
• Fraudulent activity is suspected
5. Order Acceptance
Placing an order does not automatically guarantee acceptance. We reserve the right to:
• Refuse or cancel orders
• Limit quantities per customer
• Cancel orders due to stock shortages or pricing errors If an order is cancelled after payment, a full refund will be issued.
6. Shipping and Delivery
We deliver products within the United Arab Emirates and internationally. Estimated delivery times:
UAE: 1–3 business days
International: 5–14
business days Delivery times may vary due to:
• Customs clearance
• Courier delays
• Weather conditions
• Public holidays
Customers are responsible for providing accurate delivery information.
7. Customs Duties for International Orders
International shipments may be subject to:
• Import duties
• Taxes
• Customs processing fees
These charges are determined by the destination country and are the responsibility of the customer. The shiping fee does not inlcude the custom charges. We are not responsible for delays caused by customs authorities.
8. Returns & Refunds
Due to hygiene regulations applicable to cosmetic products, returns are only accepted if:
• The product is damaged
• The product is defective
• The wrong item was delivered Return requests must be submitted within 48 hours of delivery.
•Opened or used cosmetic products cannot be returned unless defective.
•Refunds are processed within 7–10 business days after approval.
9. Consumer Protection
Compliance In accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020), customers have the right to:
• Receive accurate product information
• Obtain valid invoices
• Report defective goods Customers may also submit complaints to the UAE Ministry of Economy if a dispute cannot be resolved.
10. Intellectual Property
All content on this website including:
• Product images
• Logos
• Brand materials
• Website design
• Text and graphics are the intellectual property of Serina Cosmetics and may not be reproduced without permission.
11. Limitation of Liability
To the fullest extent permitted by law, Serina Cosmetics shall not be liable for:
• Skin reactions due to misuse
• Delays caused by courier companies
• Losses resulting from incorrect address information
• Indirect or consequential damages Customers are responsible for following product instructions.
12. Privacy and Data Protection
We collect and process personal information in accordance with UAE data protection regulations. Customer information is used only for:
• Order processing
• Customer support
• Marketing communications (optional) We do not sell or share personal data with third parties except where required for:
• Payment processing
• Shipping
• Legal compliance
13. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Dubai.
14. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately once posted on the website. Customers are encouraged to review this page periodically.
