Shipping Policy & Terms of Delivery
Thank you for shopping with Serina Cosmetics. This Shipping Policy explains the terms and conditions that apply to the processing, shipment, and delivery of orders placed through our website.
By placing an order with Serina Cosmetics you acknowledge and agree to the terms outlined in this policy.
1). Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday to Sunday’s, excluding weekends and UAE public holidays.
During busy periods, including promotional campaigns, sales, festive seasons, and holidays, order processing may take slightly longer than usual.
Once your order has been processed and dispatched, you will receive a shipping confirmation via email or SMS, including tracking information where available.
2).Shipping Locations
Serina Cosmetics currently offers shipping to:
- United Arab Emirates (UAE)
- GCC countries
- Selected international destinations worldwide
Shipping availability may vary depending on the destination, product type, courier service, and applicable shipping regulations.
Some destinations may be restricted due to courier limitations, customs regulations, or import restrictions.
3). UAE Shipping & Delivery
For orders delivered within the United Arab Emirates:
Estimated Delivery Time:
1–3 business days after dispatch.
Shipping Fees:
- Free shipping on orders above AED 500
- Standard delivery: AED 15 for orders below AED 500
- Fast delivery: AED 20 for orders below AED 500
Orders may be delivered through trusted courier and local delivery partners, including Aramex, DHL, and other reputable delivery providers.
Delivery times may vary depending on the customer’s location and courier operating conditions.
4).International Shipping
Serina Cosmetics ships to selected international destinations.
Estimated Delivery Time:
Approximately 5–10 business days, depending on the destination, shipping method, customs clearance, and local delivery conditions.
International shipping charges are calculated at checkout based on factors such as:
- Destination country
- Package weight and dimensions
- Selected shipping method
- Courier charges
Please note that estimated delivery times are not guaranteed and may be affected by customs procedures, local courier operations, weather conditions, or other circumstances beyond our control.
5). Customs Duties, Taxes & Import Charges
International orders may be subject to additional charges, including:
- Customs duties
- Import taxes
- VAT or other local taxes
- Customs clearance or handling fees
These charges are determined by the destination country’s authorities and are the responsibility of the customer unless otherwise stated at checkout.
Serina Cosmetics is not responsible for delays resulting from customs inspections, clearance procedures, or unpaid import charges.
6). Shipment Tracking
Once your order has been dispatched, a tracking number may be provided via email or SMS, depending on the shipping method and courier.
Please allow approximately 24–48 hours for tracking information to become active in the courier’s system.
Customers can use the tracking information provided to monitor the progress of their shipment.
7). Delivery Delays
We make every effort to ensure that orders are delivered within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances beyond our control, including:
- Customs clearance
- Courier delays or service disruptions
- Incorrect or incomplete delivery information
- High order volumes
- Public holidays
- Severe weather conditions
- Transportation disruptions
- Other force majeure events
Where possible, Serina Cosmetics will communicate significant delays to affected customers.
8). Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an incorrect or incomplete address is provided:
- Serina Cosmetics may not be responsible for delivery failure or lost shipments.
- Additional delivery or reshipping charges may apply.
- Delivery may be delayed while the address is corrected.
If you notice an error in your shipping information, please contact us as soon as possible and before your order is dispatched.
9).Lost, Missing or Damaged Packages
If your order arrives damaged, is missing items, or appears to have been damaged during transportation, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
- Your order number
- Clear photographs of the package and damaged products
- Photographs of the shipping label, where applicable
- A brief description of the issue
We will investigate the matter with the relevant courier and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our policies.
Once an order has been handed over to the courier, delivery is also subject to the courier’s handling and delivery procedures.
10). Failed Delivery Attempts & Returned Shipments
If a courier is unable to complete delivery because of circumstances such as:
- Customer unavailability
- Incorrect or incomplete address
- Customer refusal to accept the shipment
- Failure to pay applicable customs or import charges
- Failure to respond to the courier’s delivery attempts
the shipment may be returned to Serina Cosmetics.
If a package is returned to us, additional shipping charges may apply for reshipment. Original shipping charges may also be non-refundable, where applicable.
11).Shipping Restrictions
Certain cosmetic products may be subject to shipping restrictions depending on the destination and courier regulations.
Products that may have restrictions include, but are not limited to:
- Perfumes and fragrances
- Aerosols
- Products containing alcohol
- Flammable cosmetic products
- Other products classified as restricted or hazardous for transportation
If an ordered product cannot legally or safely be shipped to your destination, Serina Cosmetics will contact you and, where possible, offer an alternative solution or refund the affected item.
12).Delivery Disclaimer
All delivery dates and timeframes provided by Afro Glamour Cosmetics are estimated and not guaranteed, unless expressly stated otherwise.
We are not responsible for delays caused by events outside our reasonable control, including customs procedures, courier disruptions, weather conditions, government restrictions, transportation delays, or other unforeseen circumstances.
13).Contact Us
If you have any questions regarding your order or our shipping policy, please contact Serina Cosmetics:
Email: support@afroglamourcosmetics.com
Phone / WhatsApp: +971 555528172
Customer Support Hours:
Monday – Friday, during regular business hours.
We appreciate your business and thank you for choosing Serina Cosmetics.
