Frequently Asked Questions (FAQ)
1. What products does Serina Cosmetics offer?
We offer a wide range of high-quality cosmetics and beauty products, including skincare, makeup, Fragrance, Hair Care, Personal Care and beauty tools made with clean, cruelty-free ingredients. Explore our collections to find what suits your skin and style.
2. Are your products cruelty-free and vegan?
Yes! All Serina Cosmetics products are 100% cruelty-free, and many are vegan-friendly. Check the product description for specific details.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account and check your order status anytime. We shall also update you on WhatsApp +971555528172
4. What is your return policy?
We accept returns within 3 days of purchase for unused, unopened items. Please visit our Returns & Refunds page for full details and to initiate a return. Check Return Policy
5. Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location. You’ll see the exact cost at checkout.
6. Are Serina Cosmetics products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle, but we always recommend patch testing a new product before full use. Look for “sensitive skin” tags on suitable products. We also source our products from credible manufacturers.
7. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible at support@serinacosmetics.com . Or send a message on WhatsApp +971555528172 We’ll do our best to accommodate your request.
8. Do you offer discounts or promotions?
Yes, we frequently run promotions and exclusive offers. Sign up for our newsletter to be the first to know about sales, new arrivals, and special discounts.
9. How can I contact customer service?
You can reach us anytime at support@serinacosmetics.com, WhatsApp: +971555528172 or through our Contact Us page. We aim to respond within 24-48 hours.
10. Where are Serina Cosmetics products made?
Our products are proudly made from several manufacturers from France, Cameroon, Senegal, Ivory Coast using responsibly sourced ingredients and the highest manufacturing standards.
11. Do you have a loyalty or referral program?
Yes! Earn points for every purchase, referral, and review. Sign up for an account to start collecting rewards.
12. What payment methods do you accept?
We accept the following payment methods: Credit/Debit Cards (Visa, MasterCard), Apple Pay, Google Pay, Cash on Delivery (COD) – UAE only, By Now Pay Later, through Tamara, and Tabby.
13 Do you offer same-day or next-day delivery?
Yes! We offer same-day or next-day delivery within Dubai, Sharjah, and Abu Dhabi for orders placed before 1 PM. For other emirates, delivery typically takes 1-2 business days and Internationally it take 4 Days.
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