At Serina Cosmetics, your satisfaction is our top priority. Whether you have questions about your order, need help choosing the right product, or require assistance with a return, our dedicated Customer Care team is here to help.
💌 Contact Us
We’re here to support you every step of the way.
- Email: support@serinacosmetics.com
- Phone / WhatsApp Number: +971555528172
- Response Time: Within 24–48 business hours
- Business Hours: Monday–Friday, 9 AM – 5 PM (EST)
For faster assistance, please include your order number and a brief description of your issue.
📦 Order & Shipping Information
- Processing Time: Orders are processed within 1–2 business days.
- Shipping: We offer domestic and international shipping. Delivery times vary based on location and shipping method selected at checkout.
- Tracking: A tracking number will be sent via email or WhatsApp once your order has shipped.
If you haven’t received your tracking info within 3 business days, feel free to reach out.
🔄 Returns & Exchanges
We want you to love your Serina Cosmetics purchase. If you’re not satisfied, we accept returns within 14 days of delivery for eligible items.
- To Start a Return: Email support@serinacosmetics.com with your order number and reason for return.
- Condition: Items must be unused, unopened, and in original packaging.
- Final Sale Items: Certain products (e.g., limited editions, discounted items) may not be eligible for return.
💄 Product Questions
Need help finding your perfect shade or product match? Our beauty specialists are here to guide you.
- Ask us about: Skin tone matching, ingredients, product usage, or anything else!
- You can also explore our FAQ Page for quick answers.
🌿 Our Commitment
We believe in clean beauty, cruelty-free practices, and transparent customer care. Every Serina Cosmetics product is made with high-quality ingredients and lots of love.
Thank you for choosing Serina Cosmetics. We’re honored to be a part of your beauty journey.